| Microsoft® Dynamics CRM 3.0 |
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Sales Module
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Microsoft DynamicsTM CRM 3.0 Sales makes it easy to manage leads and opportunities, measure and forecast
sales activity, track customer contacts, and automate the sales process-helping ensure a shorter sales
cycle, higher close rates, and improved customer retention.
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Key Features:
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Correspondence and Mail Merge
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Manage your sales, service and marketing
relationshipswithin a single business
application. Automatically synchronize
Outlook E-mail, Calendar, Tasks, and
Contacts with your Microsoft CRM database.
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View and manage customer account activity
and history, including contact information,
detailed notes, document attachments,
communications,open quotes, pending orders,
invoices, and credit limits.
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Marketing Module
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Microsoft DynamicsTM CRM 3.0 Marketing enables sales and marketing professionals to deliver targeted
communications to prospective and existing customers, shorten the sales cycle, and improve close
rates.
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Key Features:
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Build Customer Loyalty
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Manage your sales, service and marketing
relationships within a single business
application. Automatically synchronize
Outlook E-mail, Calendar, Tasks, and
Contacts with your Microsoft CRM database.
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View and manage customer account activity
and history, including contact information,
detailed notes, document attachments,
communications,open quotes, pending orders,
invoices, and credit limits.
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Service Management Module
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Microsoft DynamicsTM CRM 3.0 Service Management enables service representatives to track requests,
manage support issues from contact through resolution, and deliver the consistent, efficient service
that helps ensure customer satisfaction.
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Key Features:
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| Help Increase Customer Satisfaction |
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Find And Schedule Qualified Service
Professionals |
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Manageyour sales, service and marketing
relationshipswithin a single business
application. Automaticallysynchronize
Outlook E-mail, Calendar, Tasks, and
Contacts with your Microsoft CRM database.
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|
View and manage customer account activity
and history, including contact information,
detailed notes, document attachments,
communications,open quotes, pending orders,
invoices, and credit limits.
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